Support

FAQ

 

How to open an account?

You have to complete the form from the created an account in the 
Loggin menu. You must have a account to make purchases on our site.

How to listen to extracts before buying?

You have to choose a category, then click on the song of your choice 
in the list to see the description of the song and in this page you'll 
see an audio player. To hear the demo, click on the play button.

Why the Demo don't work ?

If you can't hear the demos by clicking on the button ' 'play ' ' you 
only have to update your ' 'Adobe Flash Player ' ' it's a plugin that 
serves for showing sites with elements in flash and our audio reader 
is in flash. Therefore, you can update free your Flash Player in 
clicking here. After the updating, you are going to be able to hear 
our démos. If problem is still present, please contact us.

How to use the buying basket?

You can add to your basket the titles which interest you. You can see 
your items by clicking on link " Your basket " in the top right menu. 
Before the payment, you can also remove your choices.

How to download the songs ?

After the payment is confirmed with Paypal , you'll receive an e-mail 
to confirm your purchase, then you"ll receive another e-mail with a 
link or links to download

Payment Option ?

They are a few options:

Credit Cards or Paypal :

Visa, Master Card, American express, Discover. The payment by credit 
cards is manage by Paypal (efficient and very Secure). Your credit 
card number is reassured in mode SSL (encryption of data). All 
payments are reassured, we never have access to your credit card 
numbers.

Caisse Populaire Desjardins Accès-D:

If you have access to a Caisse Populaire Desjardins account, you can 
make your payment via Accès-D Internet which is online resolution 
reassured by Caisse Populaire Desjardins. You can also make your 
payment at Caisse Populaire Desjardins desk. Contact us via e-mail to 
get the information. When the payment is confirmed, your order will be 
sent by e-mail. .

How Do We Manage Reproduction Rights ?

We are artists, therefore it is of our duty to respect Reproduction 
Rights. The downloading on Audio Track Pro Studio is 100 % lawful, and 
is associated with the artist represented by  SODRAC, When you buy a 
Backing Track there's a cut sent to the artist represented by  SODRAC.

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